Frequently Asked Questions (FAQ) – Home Health VNA

How do I make arrangements to have a nurse come to my home?
All requests for services are processed in the Intake Department. The Intake Department can be reached at 800-333-4799 or 978-552-4444, or you can send a referral via fax using our Express Referral Form.

Are all VNA’s the same?
No. There are many different hospice and visiting nurse agencies. Home Health VNA is one of the largest and most respected not-for-profit agencies in the region. We offer full continuum of care for patients of all ages and every stage of illness or injury.

Who pays for the visiting nurse to come to my home?
The cost of care provided by Home Health VNA is typically covered by health insurance – including most private insurances, Medicare and Medicaid, and Senior HMO’s. Patients receiving home care services must meet certain requirements including:

  • Services must be ordered by the patient’s physician
  • The patient must be “homebound” or unable to leave home without great effort
  • The patient’s condition requires skilled care by a nurse or therapist


For more information, or to determine if you or a family member qualifies for visiting nurse services, contact the Referral Department at 800-333-4799 or 978-552-4444.

What cities and towns do you cover?
Home Health VNA provides care in more than 110 cities and towns in the Merrimack Valley, Northeastern Massachusetts and Southern New Hampshire. Click here for a list of cities and towns