Published January 17, 2017
Lawrence, MA – Home Health VNA was recently ranked as one of the country’s highest performing home care agencies in the area of patient satisfaction by scoring in the top 25% of Fazzi Associates 2016 National Patient Satisfaction survey called the Home Health Care Consumer Assessment of Healthcare Providers and Systems or HHCAHPS. This survey is one of home care’s oldest, largest and most respected patient satisfaction benchmarking systems. Agencies in the top 25% are recognized as proven leaders that have excelled in one of the most important measures of an agency’s quality program.
“Home Health VNA has more than a120 year history of excellence in patient care outcomes and in satisfaction with care,” said John G. Albert, MBA, FACHE, President and CEO. “It’s a privilege to care for patients and families in our communities. We honor that privilege with our commitment to patient satisfaction.”
“Our staff is dedicated to providing the highest standards of care to our patients every day,” said Karen Gomes, RN, MS, CPHQ, Chief Clinical Officer and Vice President of Clinical Services. “Being again named among the best agencies in the country for patient satisfaction recognizes that dedication.”
Home Health VNA is a not-for-profit agency affiliated with HomeCare, Inc. and Merrimack Valley Hospice. Together, the three agencies serve more than 110 communities throughout Northeastern Massachusetts, the Merrimack Valley and Southern New Hampshire.