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Clinical Scheduler

Lowell, MA

Department
Circle Home
Job ID
9068
Schedule
Full Time
Shift
Days

Description

The Clinical Scheduler reports to and functions under the supervision of the Clinical Manager; projects daily staffing needs, coordinates staff’s daily work load and serves as a resource to team members, referral sources and patients according to Agency policy and procedures.
 
As a key member of the health care team, the Clinical Scheduler must interact courteously and effectively with patients and their families as well as with co-workers from all Agency departments, community resources, and with patients' physicians in order to facilitate safe and efficient patient care.

• Provides clerical and scheduling support to the clinical departments.

• Assigns Admissions following scheduling procedure: 

• May call all new Start of Care (SOC) to confirm accurate data and documents any changes.

• Arrange for family to be present as necessary (Hospice patient).

• Assigns resources to patients.

• Assign all clinicians according to geography, program and caseload numbers.

• Assign all unassigned revisits timely and accurately.

• Assign all therapy evaluations and admissions.

• Assure all clinicians are scheduled according to productivity expectations:  schedules to ensure best possible continuity of care.                                                              

• Communicates with manager clinician specific issues:

• Schedules not accurate.

• Untimely response to communication.

• Staffing Needs

• Adjust schedules to meet various contingencies, e.g. emergencies, sick calls, vacations, LOA, etc.

• Receives and responds to patient calls related to scheduling.

• Maintains effective interpersonal relationships.  Demonstrates effective communication skills.

• Uses voicemail/secure messaging effectively.  Communicates with others as necessary in an efficient, professional manner.  Documents appropriately.                                                                            

• Uses appropriate communication channels.

• Functions in accordance with Agency and Department policies and procedures.

• Maintains a good attendance record.

• Observes Corporate Compliance Policy and Standards of Performance.

• Demonstrates ability to adapt to changes in the workload or assignment.

• Continually strives to make the best use of time during the work shift.

• Evaluates own areas of strength and need.

• Exhibits behaviors appropriate for the Agency, demonstrating such characteristics as good grooming, proper speech and personal hygiene

 

• Provides clerical and scheduling support to the clinical departments.

• Assigns Admissions following scheduling procedure: 

• May call all new Start of Care (SOC) to confirm accurate data and documents any changes.

• Arrange for family to be present as necessary (Hospice patient).

• Assigns resources to patients.

• Assign all clinicians according to geography, program and caseload numbers.

• Assign all unassigned revisits timely and accurately.

• Assign all therapy evaluations and admissions.

• Assure all clinicians are scheduled according to productivity expectations:  schedules to ensure best possible continuity of care.                                                              

• Communicates with manager clinician specific issues:

• Schedules not accurate.

• Untimely response to communication.

• Staffing Needs

• Adjust schedules to meet various contingencies, e.g. emergencies, sick calls, vacations, LOA, etc.

• Receives and responds to patient calls related to scheduling.

• Maintains effective interpersonal relationships.  Demonstrates effective communication skills.

• Uses voicemail/secure messaging effectively.  Communicates with others as necessary in an efficient, professional manner.  Documents appropriately.                                                                            

• Uses appropriate communication channels.

• Functions in accordance with Agency and Department policies and procedures.

• Maintains a good attendance record.

• Observes Corporate Compliance Policy and Standards of Performance.

• Demonstrates ability to adapt to changes in the workload or assignment.

• Continually strives to make the best use of time during the work shift.

• Evaluates own areas of strength and need.

• Exhibits behaviors appropriate for the Agency, demonstrating such characteristics as good grooming, proper speech and personal hygiene

 


 

 
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