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Customer Service Associate

Lowell, MA

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Job ID
Full Time


Serves as initial contact person for the Agency; answers and routes telephone calls, greets visitors, and provides general assistance to a wide variety of callers to the Agency.  Assists with special projects and/or clerical processes which can be performed at the reception area.

The customer Service Associate is an integral member of the VNA team and provides effective customer service to all callers; interacts courteously and effectively with all co-workers and customers in order to facilitate the provision of patient care and related activities.


  • Answers all incoming telephone calls to the Agency in an efficient and courteous manner.
  • Screens calls discreetly to determine who will most appropriately provide assistance to each caller.
  • Greets all visitors into the Agency in a courteous and professional manner, and within Agency security guidelines
  • Demonstrates a working knowledge of Agency emergency protocol.
  • Maintains patient records
  • Attaches electronic documents to electronic medical Records
  • Demonstrates effective communication skills.


  • Prior Customer Service experience preferred but not required
  • High School Diploma or Equivalent required