COVID-19 Update: Safe With Us


Safe with Us


At Home Health Foundation, our healthcare professionals value the trust you and your physician(s) have placed in us to care for you and your loved ones. We understand there is significant anxiety surrounding the spread of COVID-19 and we want to reassure you that we are well prepared to care for a patient infected with this illness, while also protecting all other patients and their families.

Since March 2020, Home Health Foundation has cared for thousands of patients, including those diagnosed with COVID-19, without issue. With an ample supply of PPE (i.e. face masks/shields, goggles, gowns, gloves, disinfectant, etc.) and continuing education on how to remain Safe with Us, we are proud of the way our staff has continued to deliver expert care throughout the pandemic.

The well-being of our community remains our primary concern. In addition to our regular safety precautions, we are taking appropriate steps organization-wide to limit potential exposure to patients and families. Some of the measures that we have in place include:

  • telephone interview screenings prior to visits
  • leveraging its knowledge of telehealth in new and innovative ways, and have expanded our telehealth program to meet this important need during the pandemic.
  • limiting traffic in the home setting to essential medical staff
  • daily monitoring of staff for exposure or symptoms
  • Visitors to the High Pointe House, the in-patient residence of Merrimack Valley Hospice, are limited and screened at the entrance for COVID-19 symptoms and potential exposure in order to provide additional precautions to those who require them. For more about High Pointe House’s visitor policies, please see below.
  • We are providing grief support groups online via Zoom video conference. Click here for more information.
  • refresher courses for staff on the proper way to put on, take off and discard face masks, gowns and eye protection, which are highly effective in preventing the spread of the illness
  • meeting regularly to discuss changes in guidelines set by the Centers for Disease Control and Prevention (CDC)

Please share with your caregiver if you or a loved one begins to show symptoms of COVID-19, or has received a positive COVID-19 test result. You may feel confident that patient privacy remains paramount, and all patients and their diagnoses are protected under the same federally mandated standards.

If you have questions, concerns or need more information, please speak with your clinician. We have the expertise and resources, and we are ready and willing to help whenever you call upon us.

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High Pointe House 

Our team at High Pointe House values the trust you place in us to take care of you or your loved one. We continue to provide comprehensive hospice support while adjusting our visitation policies to protect the safety of our patients, staff and all visitors during the escalating spread of COVID-19 to ensure that you are always Safe with Us.

Upon admission, we test all patients for COVID-19 and maintain enhanced precautions for patients who are symptomatic while we await the test results. High Pointe House is making every proactive effort to ensure you and your loved ones are Safe with Us, while also minimizing the risk of disruption to vital caregiving services. As a result, we are writing to communicate that we will be adjusting our visitation policy effective Thursday, April 8, 2021.

  • Visiting hours are from 8:00 a.m. to 8:00 p.m., 7 days per week.
  • Visitors are limited to immediate family (as defined by the patient) only, with a maximum of two (2) visitors at a time, and six (6) visitors per patient, per 24 hours. Children under the age of 5 are unable to visit, and children 5 or older count as one of the 6 visitors for the day.*
  • One overnight visitor is allowed per patient, and must arrive to High Pointe House by 10:00 p.m. (The overnight visitor also must be one of the 6 visitors allowed per day.)
  • All visitors are screened with temperature checks and screening questions before entry.
  • All visitors are given a procedural face mask to wear while visiting High Pointe House. This mask must be worn at all times, including in the patient suite. Food or drink for visitors is not permitted within the patient suite. If a visitor arrives with either food or drink they will be asked to return it to their vehicle prior to being allowed entrance.
  • All visitors must stay in the patient’s suite during the visit and must fully exit the building at the end of the visit. Social distancing of six (6) feet is to be maintained outside of the patient suite. Gathering in groups outside of the patient suite is not permitted.
  • Entry is not permitted via the patient patio door. All visitors must enter and exit via the main door.
  • Visit guidelines may be adjusted for patients whose death is imminent, as determined by our Chief Clinical Integration Officer and Chief Medical Officer. *If a patient at High Pointe House is determined to be COVID-19 positive, visits are not allowed in person, but video visits may be arranged with the support of our staff. A total of one (1) visitor, for up to one (1) hour per day, is allowed when death is imminent. The nurse will call a family member to arrange the visit. The visitor will be provided with PPE for the visit.
  • If you have any questions or need more information, please speak with your clinician.

Home Health Foundation is making every proactive effort to ensure you and your loved ones are Safe with Us while minimizing the risk of disruption to vital caregiving services. Updates will be provided as they become available, including implementing recommendations from the Centers for Disease Control & Prevention and the Massachusetts Department of Public Health.

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