York Hospital Hospice Earns 2021 SHPBestTM ‘Superior Performer’ Caregiver Satisfaction Award


York, Maine – York Hospital Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20 percent of all eligible SHP clients for the 2021 calendar year.

The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high-quality service to families and caregivers of patients receiving hospice care. The 2021 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,000 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, president of SHP.

“We are honored by this prestigious award from Strategic Healthcare Programs, which validates the essential role of providing for an individual’s dignified and comfortable journey to end of life,” said Donna Beaudin, OTR/L, CBIST, NHA, CHC, vice president of quality, risk management, and regulatory compliance at Tufts Medicine Care at Home, of which York Hospital Hospice is a member agency. “While each patient’s experience is unique, they share the collective devotion of our caregiving team to providing expert physical, spiritual, and emotional care with the utmost compassion.”

Read more about the SHPBest awards program, including methodology and award recipient lists, at https://www.shpdata.com/hospice/shpbest-cahps-hospice/.

About Strategic Healthcare Programs (SHP)

Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.

About York Hospital Hospice

York Hospital Hospice, in partnership with Tufts Medicine Care at Home, provides compassionate medical care and support services to those facing life-limiting illnesses throughout 24 communities in southern Maine. Whether patients are at home, in a hospital, or in a long-term care or assisted living facility, York Hospital Hospice delivers compassionate physical, emotional, and spiritual care while coordinating grief and bereavement support for their loved ones. For more information, visit http://www.yorkhospitalhospice.org.

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